- 0457 088 311
- saasupportprovider@gmail.com
- Gold Coast and Brisbane
You are welcome to contact me directly if you would prefer to speak with someone.
Looking to refer a participant or someone you support?
Visit the referrals page to send through their details and tell me more about the assistance they are looking for.
Have a question about our services or want to talk through the support you are looking for?
Complete the form and tell me a little about how I can help. I will get back to you to discuss your needs, answer your questions and help you work out the next step.
At SAA Support Provider, I place a strong focus on building genuine, respectful relationships with the people I work with.
I listen to your preferences, involve you in decisions and work closely with families and carers where appropriate. My aim is to provide support that feels consistent, reliable and aligned with your goals, while helping you maintain as much choice and independence as possible.
With 13 years of experience across disability, aged care, health care and community services, I bring practical knowledge to a wide range of support needs.
That includes personal care, community participation, transport, meal preparation, medication assistance, companionship and supporting people with complex needs and behaviours.
I use that experience to provide thoughtful, dependable support while still taking the time to understand each person as an individual.
I know there can be a lot to consider when choosing a support provider.
Below you will find answers to some common questions about my services, locations and getting started. If you cannot find what you are looking for, contact SAA Support Provider and I can help.
I have experience supporting people with complex needs and behaviours across disability, health care and community settings.
I take the time to understand the individual, including their communication, routines, triggers, preferences, strengths and existing support strategies. Where other professionals, carers or family members are involved, I can work collaboratively with them to help maintain consistency.
Safety, dignity and respect remain central to the way support is provided. I also recognise that what works for one person may not work for another, so support is approached individually rather than using a one-size-fits-all method.
As involved as you would like them to be, where this is appropriate and you have given permission.
Some participants prefer to manage most conversations themselves, while others want family members or carers closely involved in planning, communication and reviewing their support. I will follow your preferences and keep you at the centre of decisions about your support.
Your safety is taken seriously. If an incident occurs, my immediate priority is responding appropriately to the situation and making sure you receive any assistance you need.
The incident will then be documented and managed in line with the relevant procedures and requirements. Where appropriate, I will also communicate with you, your family, carers or other relevant people about what happened and any steps that need to follow.
I believe clear communication matters in situations like these, so you should not be left wondering what happens next.
Yes. Many people have several providers, therapists, health professionals, family members or carers involved in their support.
With your consent, I can communicate and work alongside the relevant people to help keep your support coordinated. This can be particularly useful when there are established routines, strategies or important information that needs to be understood across your wider support team.
I start by getting to know you.
Before regular support begins, wI will talk about your needs, goals, routines, preferences and the type of assistance you are looking for. It is also an opportunity for you to ask questions and tell me about anything that is particularly important to you.
From there, I can discuss how your support will work in practice and make sure everyone has a clear understanding of what has been agreed.
If you would like to find out what starting with me could look like, contact SAA Support Provider and I can talk you through the process.
If your current provider is no longer the right fit, you can speak with me about changing providers.
The exact process can depend on your current arrangements, including any notice periods or agreements you already have in place. I can explain what information we need from you and discuss when SAA Support Provider may be able to begin providing support.
Before making changes, it is a good idea to check the terms of your existing agreement so you understand any notice requirements.
I understand that meeting new people and changing support arrangements can take time, especially when someone has become comfortable with familiar routines or previous support workers.
I do not expect someone to immediately feel at ease simply because support has started. I take time to listen, build familiarity and understand how the person likes to communicate and interact.
Where possible, I can also involve family members or carers in the early stages if this helps the person feel more comfortable. The relationship can then develop gradually, at a pace that works for them.
If you or someone you support is feeling unsure about getting started, contact SAA Support Provider and tell me what would help make the transition easier.
